Frequently asked questions
Can't find your answer? Contact our team.
Getting started
Who can buy from you?
We sell to businesses and individual resellers worldwide. You'll need a free buyer account to check out; browsing and prices are open to everyone.
Is there a minimum order?
No. You can buy a single case pack or pallet. Truckload pricing is available on full loads and standing programs.
Do you run auctions?
No. Every lot has a fixed price. What you see is what you pay for the merchandise — no buyer's premium, no bidding against other buyers.
Inventory & condition
Where does your inventory come from?
From US retailers, brands and distributors: customer returns, overstock, shelf pulls and closeouts. Where a lot comes from a specific retail program, the listing says so.
What do the condition grades mean?
We use seven grades from New to Salvage, applied consistently. See the full definitions on our How it works page. Mixed lots show per-item grades on the manifest where available.
What is a manifest, and is it exact?
A manifest is the item-level list of what a lot contains, with quantities and retail prices. Manifests are a close guide; small variances in unit counts can occur, and our buyer protection covers material shortages.
Can I get more photos?
Yes. Use the Ask about this lot link on any listing and we'll send additional photos when available.
Ordering & payment
Why isn't payment taken at checkout?
Freight varies with destination and lot size, so we quote it after you order. You then receive one invoice with everything included and pay only once you've approved it.
How do I pay?
Card, Apple Pay, Google Pay, PayPal, Cash App, Venmo or wire transfer within 3 business days of the invoice. Online payments are made from your order page and confirmed automatically; for wires, quote your order number as the reference and always confirm bank details by phone before sending funds.
Can I cancel an order?
Yes, from the order page, until the invoice is paid. Once paid, contact us and we'll help where we can.
Do you charge sales tax?
Sales tax applies to US orders unless you have a valid resale certificate on file. Add it to your profile or enter it at checkout.
Shipping & pickup
How long does delivery take?
We stage paid orders within 1–3 business days. LTL transit in the continental US typically takes 2–7 business days; truckloads are scheduled with you directly.
Do I need a loading dock?
Truckloads require a dock. Pallets can be delivered with a liftgate for an additional fee — tell us at checkout whether you have a dock or forklift.
Do you ship internationally?
Yes. We load ocean containers and prepare export documents. Choose International export at checkout and we'll quote to your port.
Can I pick up my order?
Yes. Choose Warehouse pickup at checkout. After payment, we'll confirm a loading appointment.